Frequently Asked Questions

I Forgot My Password, What Should I Do?

If you forget your password you can get a new password immediately using the forgot password page. You can also contact our 24/7 support via the live chat button or email to have your password reset.

Are the games fair at Scream Casino?

As part of our licensing (and morals) we hold fair gaming to the highest standards and provide to our players only the best and most responsible gaming providers. All games hold necessary Random Number Generation certificates and are tested and audited to make sure only the highest standards are upheld.

Can I play for free?

Just click “Play for Fun” to load the game in demo play mode. It's that easy!

What happens if the game I’m playing freezes in the middle of a round?

No matter how good our internet connection is, sometimes these things happen. It doesn't mean you lose out though. Usually, when you reconnect the game will resume where it left off. In some cases, like if your screen is frozen but you're still connected to the server, the game may have finished so any winnings will be updated into your balance.

Is it safe and secure to play at Scream Casino?

We take every measure to ensure a safe and fun experience for all players at Scream Casino. All the transactions are encrypted with the strongest technologies available and all the data is kept secure with encryption and strict security protocols to handle the data. Check out the Scream Casino PRIVACY POLICY for more information on this topic.

We keep all player funds with reputable financial institutions and banks, meaning that any balance and winnings on your account are guaranteed to be available for a rapid withdrawal. Moreover, all jackpots winnings are guaranteed by the game providers themselves so you can rest assured that when you win that mega-jackpot it will be paid out rapidly, in full and that we will be celebrating it with you!

How Do I Claim A Bonus?

To get the bonuses with your deposits, you just have to select the bonus you want to receive during the deposit process. Select the bonus / enter your promo code and it will be credited automatically on your balance along with your deposit.

How do I verify my account? Why do I have to?

As part of the strict regulations that Scream Casino is subject to, the verification of players’ identity and payment methods is obligatory for all players who wish to receive payouts or who have deposited large amounts (as determined by Scream Casino Management). The verification process (also known as KYC process) is a standard check of the player’s identity and payment methods to ensure the security of personal information and integrity of the games. To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Accepted formats are pdf, gif, jpeg, jpg, bmp, png and tif and they should not exceed 2MB. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab.

Can I close my account for a specified amount of time?

Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our Support Team close your account with a possibility to reopen it later. Just contact them directly through Live Chat or send an email to [email protected] . They work 24/7 and will reply as quickly as possible.

What does Roll Over, Play-Through or Wagering Requirements mean?

When you receive a bonus it usually comes accompanied by a wagering requirement. This is the total amount in wagers (won or lost) that you have to make before you can withdraw the bonus and the winnings. Of course, you can also decide not to use bonuses and if you don’t use a bonus there is no wagering requirement and you can withdraw your winnings at any time.

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